Fulfilment, refunds and cancellation

1. What you are buying

Colorune is a subscription to an online service that generates printable black-and-white colouring pages. There is no physical product. Nothing is shipped, and there is nothing to return.

Each plan includes a fixed number of colouring pages you can generate per month. The plans, prices and monthly page allowances are set out in full on the pricing page and summarised here:

All prices on this site are shown and charged in US Dollars (USD). The amount you see at checkout is the amount charged. Your bank or card issuer may apply its own currency conversion or foreign transaction fee; that fee is set by them, not by us.

2. Delivery policy

Delivery is electronic and immediate. There is no shipping, no delivery address and no delivery charge.

• Access to the service begins as soon as your payment is confirmed — normally within a few seconds. Your plan's page allowance is available on your account straight away.
• Each colouring page is generated on demand and is usually ready in under a minute. You download it directly from the result screen as a PNG, and as a PDF on plans that include one.
• If a page fails to generate, it is not counted against your monthly allowance. If you believe it was counted in error, email us and we will restore it.
• Download your files. We keep generated pages available on your account for 30 days. After that they are deleted, so save anything you want to keep.

3. Returns

Because Colorune delivers digital files only, there is nothing to return and no return process. Where you are entitled to money back, it is handled as a refund under section 5 rather than as a return.

4. Cancellation policy

There is no minimum term, no notice period and no cancellation fee. You can cancel a paid plan at any time, for any reason.

• How to cancel: open your account page and choose Cancel plan. If you would rather not, email support@alestrasara.shop from the address on your account and we will cancel it for you.
• What happens next: cancelling stops the next renewal. You keep your plan and the remainder of that month's page allowance until the end of the period you have already paid for, then the account drops to the Free plan.
• Your pages are still yours. Cancelling does not withdraw the licence for pages you already generated. Pages made on a paid plan remain licensed for commercial use.
• Allowances do not roll over. Your monthly page allowance resets on your renewal date. Unused pages are not carried into the next month and are not refundable as cash.
• The Free plan never renews into a paid plan, never asks for card details and does not need to be cancelled.

5. Refund policy

We would rather fix a problem than keep money from someone who is unhappy. The following applies to every paid plan.

When we refund in full

• Within 14 days of a charge, if you have generated few or no pages in that billing period and the service is not what you expected. Email us and we will refund that charge in full.
• A technical fault on our side that stopped you generating or downloading pages and that we could not put right.
• A duplicate or accidental charge, or a renewal taken after you had already asked to cancel.
• An unauthorised charge. Tell us and we will refund it and close the subscription while we look into it.

When we may offer a partial refund or credit instead

• Where most of a month's page allowance has already been used, we will normally offer a pro-rata refund for the unused part of that month, or free credit on the next month, whichever you prefer.
• Where a specific page came out badly, we will regenerate it at no cost and restore the allowance rather than refund the whole month.

When we will not refund

• Billing periods that ended more than 14 days ago and that you used normally at the time.
• Requests where the service worked as described and the full monthly allowance was used.
• Accounts closed by us for a serious breach of the acceptable use policy — for example repeated attempts to generate prohibited content.
• Dissatisfaction with the artistic result alone, after a full month's allowance has been used. Every plan is designed to be tried on the Free plan first, and the Free plan needs no card details.

How to ask for a refund

Email support@alestrasara.shop from the address on your account. Tell us which charge it concerns and roughly what went wrong — a sentence is enough. You do not need to fill in a form and you do not have to justify yourself at length.

• We reply within one business day and decide within three business days.
• Approved refunds are returned to the original payment method, in US Dollars. Your bank usually posts the money within 5 to 10 business days; that part is outside our control.
• A refund of a subscription charge cancels the subscription unless you tell us otherwise.

6. Statutory rights

Nothing on this page limits rights you have under the consumer law of the country you live in. If your local law gives you a stronger right — for example a statutory cooling-off period for digital services — that right applies on top of this policy, not instead of it.

7. Before you raise a dispute

If a charge looks wrong, please email us first. Almost every dispute we see is a renewal someone forgot about, and we can usually resolve it the same day — which is faster for you than a chargeback. You keep the right to contact your card issuer either way.

On your statement the charge appears under a descriptor that includes alestrasara.shop.